Privacy Policy

When you use our Talk to Us form, email us or communicate about a project, we may collect:

• name and company name;
• work email and phone or WhatsApp number;
• website address;
• required service, indicative budget and preferred timeline;
• project description, objectives and other information you choose to share;
• communications, approvals, feedback and files exchanged during an engagement.

Our inquiry system may record a submission date and time, unique inquiry reference, source page and processing status. For spam and abuse prevention, a short-lived technical identifier derived from submitted contact details may be cached temporarily. The inquiry details are stored in an access-controlled Google Sheet and used to send an internal email notification.

When you visit the website, WebPanther and the platforms supporting it may automatically process technical information such as IP address, browser and device type, operating system, approximate location, referring page, pages viewed, timestamps and interactions. The exact data depends on the website, analytics, security and advertising tools enabled at the time.

The website and third-party services may use cookies, local storage, pixels or similar technologies to operate features, remember preferences, measure traffic, understand performance, protect against abuse and, where configured, support advertising.

You can manage cookies through browser settings and any consent controls displayed on the website. Blocking certain cookies may affect functionality. Third-party cookies are governed by the relevant provider's own policy.

We may use personal information to:

• respond to inquiries and recommend a relevant next step;
• prepare proposals, onboard clients and deliver agreed services;
• manage communication, approvals, billing, support and project records;
• operate, secure, troubleshoot and improve the website and inquiry system;
• measure website and campaign performance;
• prevent spam, fraud, misuse and security incidents;
• comply with legal, tax, accounting and regulatory obligations;
• establish, exercise or defend legal rights and resolve disputes.

We process information for lawful purposes. Depending on the context, this may be based on your consent, your voluntary request for information or services, performance of an agreement, compliance with law or another use permitted by applicable law.

Where processing relies on consent, you may withdraw it by contacting us. Withdrawal does not affect processing already completed and may prevent us from continuing an optional communication or requested service where the information is necessary.

An inquiry allows us to respond about that inquiry; it does not automatically mean you have agreed to unrelated bulk marketing. Where we send optional promotional communication, we will provide a reasonable method to opt out. We may still send necessary transactional or service messages relating to an active request or engagement.

We may share information only as reasonably necessary with:

• authorised WebPanther and Hello Buyer Group personnel;
• contractors or professional advisers supporting the relevant work;
• Google services used for the website, Apps Script, Sheets and email notifications;
• hosting, analytics, CRM, communication, payment, advertising and project tools when enabled;
• law-enforcement, regulators, courts or other persons where disclosure is legally required;
• a successor involved in a genuine merger, reorganisation or transfer, subject to appropriate protection.

We do not sell personal information for money.

The Talk to Us form uses Google Apps Script to submit inquiry details to a Google Sheet and send a notification email to an authorised WebPanther mailbox. These services are operated by Google and may process information according to Google's applicable terms and privacy commitments. Access to the inquiry Sheet should be limited to authorised personnel.

Cloud, analytics and communication providers may process or store information in India or other countries where they operate. Where required, we will take reasonable steps to use providers and arrangements that support applicable data-protection requirements. Different countries may have different privacy laws.

We retain personal information only for as long as reasonably needed for the stated purpose, an ongoing relationship, security, record keeping, legal compliance or dispute management.

Non-client inquiry records are normally reviewed for deletion or anonymisation after up to 24 months unless communication continues, the person becomes a client or a longer period is reasonably required. Client, invoice, contract and project records may be kept for the engagement and the period required by applicable legal, tax, accounting or limitation rules. Temporary anti-spam identifiers expire much sooner.

We use reasonable administrative, technical and organisational measures designed to protect information, such as access controls, validation, anti-spam checks, role-based sharing and trusted service providers. No internet transmission or storage system is completely secure, so absolute security cannot be promised. If you believe information has been exposed or misused, contact us promptly.

Subject to applicable law and relevant exceptions, you may be able to:

• request a summary of personal data being processed and related information;
• correct, complete or update inaccurate or incomplete personal data;
• request erasure when the information is no longer required and retention is not legally necessary;
• withdraw consent for future consent-based processing;
• raise a grievance and receive a response through our contact route;
• exercise nomination or other rights when provided by applicable law.

Use the WebPanther Talk to Us page and write “Privacy Request” at the beginning of your message. Tell us what you are requesting and identify the email address or phone number used with WebPanther. We may request reasonable verification before disclosing, correcting or deleting information. We will respond within the period required by applicable law.

Please provide accurate information, do not impersonate another person, do not submit false or frivolous privacy requests and do not share another person's personal data without authority. Avoid sending highly sensitive personal information through a general inquiry form unless specifically requested through an appropriate secure process.

WebPanther provides business-focused services and does not knowingly seek personal data from children. If you believe a child has submitted personal information without appropriate authorisation, contact us so the situation can be reviewed and appropriate action taken.

Our website may link to websites or services controlled by others. Their privacy practices are independent from ours. Review the relevant external privacy policy before submitting information to a third party.

We may update this Policy when our website, tools, data practices or legal obligations change. The latest version will appear on this page with an updated revision date. Where required, we will provide additional notice or seek fresh consent for a material new purpose.