Terms and Conditions | WebPanther

You must have legal capacity to accept these Terms. If you act for a company, partnership or other organisation, you confirm that you are authorised to bind that organisation and provide instructions on its behalf.

You may use this website for lawful information, evaluation and communication purposes. You must not:

• attempt to gain unauthorised access to the website, server, accounts or data;
• introduce malware, harmful code, automated abuse, spam or excessive requests;
• scrape, copy or republish substantial website content without permission;
• misrepresent your identity, authority, business or purpose;
• use the website in a way that violates law, third-party rights or the security of others.

Submitting an inquiry does not require either party to proceed. A proposal or quotation is based on the information available at that time and remains valid for the period stated in it. If no validity period is stated, pricing and availability should be reconfirmed before acceptance.

An engagement begins only when the applicable proposal or order is accepted and any required advance payment, access, content or onboarding information has been received.

The services, deliverables, platforms, milestones, assumptions and exclusions will be described in the applicable proposal or statement of work. Website service descriptions are general and do not automatically form part of every engagement.

Work outside the agreed scope—including additional pages, campaigns, formats, revisions, integrations, meetings, content or urgent timelines—may require a revised schedule and additional fees. We will seek written approval before proceeding with material additional work.

The Client will provide accurate information, timely decisions, approvals, materials, credentials and access reasonably required to perform the services. The Client is responsible for:

• the accuracy and legality of Client-provided claims, products, offers and instructions;
• obtaining permission to use supplied trademarks, images, fonts, data, testimonials and other materials;
• maintaining control of its domain, hosting, advertising, analytics and platform accounts;
• reviewing deliverables and reporting requested corrections within the agreed review period;
• complying with laws, industry rules and platform policies applicable to its business.

Timelines are estimates unless expressly described as fixed. Delivery depends on timely Client inputs, approvals, access, third-party services and other stated assumptions.

If Client feedback, content, access or payment is delayed, related dates may move reasonably. A prolonged pause may require rescheduling based on team availability and may involve a restart or re-planning fee where stated in the project document.

The number and type of revisions included will be stated in the project scope. Feedback should be consolidated, specific and provided by the authorised decision-maker. A new direction after approval or work beyond included revisions may be treated as additional scope.

Approval by email, message, project platform or other agreed electronic method authorises us to proceed. Deliverables will be considered accepted when approved, used publicly, launched or not disputed within the review period stated in the applicable project document, subject to any rights that cannot legally be excluded.

Fees, taxes, payment milestones and due dates will be stated in the proposal or invoice. Unless stated otherwise, third-party costs—such as advertising spend, hosting, domains, paid software, stock assets, fonts, plugins, licences, messaging charges and transaction fees—are separate.

The Client must pay undisputed invoices by the due date. We may pause work, campaigns, access, launch or support when an invoice is overdue after reasonable notice. Pausing for non-payment may affect timelines and third-party bookings.

The Client is responsible for applicable bank, payment-gateway, withholding or remittance requirements. Any required tax deduction should be supported by a valid certificate within the legally applicable period.

Advertising or media spend is separate from service fees unless expressly included. Wherever practical, campaigns should run through Client-owned accounts and payment methods. Platform charges, auction prices, taxes, rejected advertisements, account reviews, suspensions and policy decisions remain subject to the relevant platform's rules and control.

Cancellation, notice and refund terms stated in an accepted proposal or service agreement will apply. Unless that document states otherwise, either party may terminate an ongoing engagement for a material breach that remains uncured after reasonable written notice.

On cancellation or termination, the Client must pay for completed work, approved work in progress, non-cancellable commitments and authorised third-party costs up to the effective termination date. Advance payments may be adjusted against those amounts. Any remaining refund, if applicable, will be determined after that reconciliation and subject to applicable law.

WebPanther may immediately suspend or terminate work involving unlawful instructions, abusive conduct, security risk, repeated non-payment, material misrepresentation or a serious violation of third-party platform rules.

Each party retains ownership of materials, trademarks, systems, methods, tools, templates, know-how and intellectual property it owned before the engagement or developed independently of it (“Pre-existing Materials”).

Unless a project document states otherwise, ownership of final, specifically commissioned deliverables created solely for the Client transfers after full payment of all related amounts. Drafts, rejected concepts, working files, internal tools, reusable components, methods and Pre-existing Materials do not transfer. Where a WebPanther component is embedded in a deliverable, the Client receives a licence sufficient to use the completed deliverable for its intended business purpose.

Third-party materials remain subject to their own licence terms. The Client is responsible for ongoing licence fees unless expressly included.

Unless confidentiality or a written restriction applies, WebPanther may identify the Client and display publicly released work in its portfolio, credentials and award or promotional submissions. Sensitive performance data will not be published without permission.

Each party will use reasonable care to protect non-public commercial, technical and strategic information received from the other and will use it only for the engagement. This obligation does not apply to information that is public without breach, already lawfully known, independently developed, lawfully received from another source or required to be disclosed by law. Access may be shared with personnel or service providers who reasonably need it and are subject to appropriate obligations.

The Client should provide role-based access instead of sharing personal master passwords wherever supported. The Client remains responsible for account ownership, authorised users, backups and promptly removing access when it is no longer required.

Both parties will take reasonable security precautions, but no online system is completely risk-free. Suspected unauthorised access relating to an engagement should be reported promptly so appropriate action can be considered.

Projects may depend on search engines, social networks, hosting providers, software, APIs, payment gateways, marketplaces, email services, AI tools and other third parties. Their availability, policies, interfaces, pricing, approvals and decisions are outside WebPanther's control. We are not responsible for a third party's independent acts or omissions, but will reasonably cooperate in diagnosing issues within the agreed scope.

We will perform agreed services with reasonable professional care. However, we do not guarantee a particular search ranking, advertising approval, reach, traffic level, lead volume, conversion rate, revenue, return on investment or uninterrupted third-party platform access. Outcomes depend on multiple factors beyond any agency's control.

Each party confirms that it has authority to enter the engagement. The Client confirms that its instructions and supplied materials do not knowingly violate law, contract, privacy, confidentiality, intellectual-property or third-party rights. WebPanther may decline instructions that appear deceptive, unlawful, unsafe or inconsistent with applicable platform policies.

To the extent permitted by law, each party will be responsible for third-party claims, losses and reasonable costs arising from its own unlawful conduct, wilful misconduct, material breach of these Terms or infringement caused by materials it supplied. The affected party must provide prompt notice and reasonable cooperation, and no settlement imposing an admission or non-monetary obligation may be made without that party's consent.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Subject to that rule and to the extent permitted by applicable law, neither party will be liable for indirect, incidental, special or consequential loss, or loss of profit, revenue, data, goodwill or anticipated savings, arising from an engagement.

Unless a project-specific agreement states otherwise, WebPanther's aggregate liability connected with a particular engagement will not exceed the service fees actually paid to WebPanther for that engagement during the six months immediately preceding the event giving rise to the claim. This cap does not apply where such limitation is prohibited by law.

Neither party will be responsible for delay or failure caused by events beyond its reasonable control, including major internet or power disruption, natural disaster, epidemic, government action, conflict, labour disruption, cyberattack or widespread failure of a critical third-party platform. The affected party should notify the other and make reasonable efforts to reduce the impact.

You agree that proposals, approvals, instructions, invoices and notices may be exchanged electronically through email, approved messaging channels, project-management platforms or electronic signatures. Formal notices should be sent to the contact details stated in the applicable proposal or agreement and are treated as received according to the delivery records of the relevant channel, subject to applicable law.

These Terms are governed by the laws of India. The parties should first attempt to resolve a dispute through good-faith written discussion between authorised representatives.

If the dispute is not resolved and no project-specific dispute procedure applies, the courts having jurisdiction in New Delhi, India will have jurisdiction, subject always to any mandatory rights or forums available under applicable law.

If any provision is held unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver. Headings are for convenience and do not change meaning.

Neither party may transfer a project agreement without the other's reasonable written consent, except as part of a genuine business reorganisation or transfer where obligations remain protected. These Terms, together with the applicable project documents, form the entire agreement for their subject matter and replace earlier discussions on the same subject.

Personal information submitted through this website or during an engagement will be handled in accordance with the WebPanther Privacy Policy and applicable law. The Client must not provide personal data it is not authorised to share and should inform us before a project involves regulated, sensitive or large-scale personal data so appropriate terms and safeguards can be considered.

We may update these website Terms when our services, operations or legal requirements change. The revised version will be posted on this page with a new update date. Changes will not retrospectively alter an already signed project agreement unless the parties agree or applicable law requires it.